If you notice your automation didn’t get triggered as expected, a good first step is to check the action frequency settings and explore the log history by going to the Logs tab. Logs provide insights into whether the conditions for automation have not yet been met or if the automation is set to run less frequently than needed.
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Make sure to enable the Full Logs switch to view detailed records. This feature will reveal the automation rules that have been evaluated but did not meet the conditions necessary to initiate action. If you see that the automation has been checked but the table shows '0' in all columns, it means there are currently no elements that the actions are applied to.
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Reviewing these details can give you a clear picture of what's happening and help you make any necessary adjustments.

If you have further questions on MobileAction’s products or encounter any issues, feel free to contact your dedicated Customer Success Manager via your communication channels or the support team via Intercom.

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